At Mavlox, we are committed to delivering high-quality products and exceptional service. If you are not completely satisfied with your purchase, we offer a comprehensive return and refund policy to ensure your shopping experience is seamless.
Returns
We accept returns within 45 days of the purchase date. To initiate a return, please contact us at [email protected], providing your order number and the reason for the return.
To be eligible for a return, the item must be in its original condition and packaging. We cannot accept returns for items that have been used or damaged by the customer. Once your return is approved, we will provide you with a return shipping label.
Please note that return shipping costs are the customer’s responsibility unless the item is defective or incorrect. If the item is defective or incorrect, we will cover the return shipping cost.
Refunds
Once we receive and inspect your return, we will issue a refund to your original payment method within 7-10 business days, provided the item meets our return requirements.
Please be aware that the original shipping fee is non-refundable unless the item is defective or incorrect. At this time, we do not offer exchanges. If you wish to exchange an item, please return the original item and place a new order.
Damaged or Defective Items
If you receive an item that is damaged or defective, contact us at [email protected] within 48 hours of receipt. We will promptly resolve the issue, offering either a replacement or a refund, depending on the situation.
Cancellations
To cancel an order, please contact us at [email protected] as soon as possible. If the item has not yet shipped, we will cancel the order and issue a full refund. If the item has already shipped, you will need to follow our return policy to receive a refund.
Please note that orders for personalized or customized items cannot be canceled or refunded once production has begun.
International Returns
For international customers, please contact us at [email protected] to initiate a return. We will provide a return shipping label, but you will be responsible for the return shipping costs. Additionally, we cannot refund any customs duties or taxes paid on the original purchase.
Final Sale Items
Certain items may be marked as final sale, and we do not accept returns or issue refunds for these items. Final sale items may include clearance or discontinued products. Please carefully review the product description before purchasing to determine if an item is final sale.
Contact Us
If you have any questions or concerns about our return and refund policy, please don’t hesitate to reach out to us at [email protected]. We are here to help and appreciate your business with Mavlox.
Thank you for shopping with us!