At Mavlox, we understand that plans can change, and you may need to cancel an order. We aim to make the cancellation process as simple and straightforward as possible while maintaining our high standards of service.
Cancellation Window
If you wish to cancel an order, please contact us at [email protected] as soon as possible. Orders are typically processed within 2-7 business days, so if you reach out before processing begins, we can cancel the order and issue a full refund.
If your order has already been processed and shipped, you will need to follow our return policy to receive a refund. You can still contact us at [email protected] to initiate the return process.
Customized or Personalized Items
For customized or personalized items, once production has started, we cannot cancel or refund the order. These items are made to order and involve significant time and resources. If you need to make changes to a personalized item, please contact us at [email protected] as soon as possible. Depending on the production stage, we may be able to accommodate your request.
Refunds
If you cancel an order before processing, we will issue a full refund to your original payment method within 7-10 business days. If the order has already been processed and shipped, follow our return policy for a refund.
Please note that we cannot refund the original shipping fee unless the item is defective or incorrect. Additionally, any customs duties or taxes paid on the original purchase are non-refundable. If you paid with a gift card, the refund will be issued as store credit.
Order Changes
If you need to make changes to an order already placed, contact us at [email protected] as soon as possible. We may be able to accommodate your request depending on the processing stage. If the item has already shipped, you will need to follow our return policy to make changes.
To add items to an order, we recommend placing a new order and contacting us at [email protected] to request combined shipping.
Large Orders
For large orders, please contact us at [email protected] to discuss your options. We may offer discounts or special shipping arrangements. If you need to cancel or modify a large order, contact us as soon as possible to ensure we can accommodate your request.
Final Thoughts
At Mavlox, we strive to provide exceptional service and a seamless shopping experience. We understand that cancellations may be necessary, and we aim to make the process as stress-free as possible. If you have any questions or concerns about our cancellation policy, please don’t hesitate to contact us at [email protected]. We are always here to help.
Thank you for choosing Mavlox, and we appreciate your business!